KY Website Development ("KY Web", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kyweb.com.au or engage our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
Information You Provide Directly
When you fill out our contact form, request a quote, or communicate with us, we may collect:
- Your name
- Email address
- Phone number
- Business name and details
- Any other information you choose to provide in your message
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and general location (country/city level)
- Browser type and version
- Pages you visit and time spent on each page
- Referring website or search terms used to find us
- Device type (desktop, mobile, tablet)
This information is collected through tools such as Google Analytics and standard web server logs.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver the web design, development, and SEO services you engage us for
- To communicate with you about your project, updates, or support
- To improve our website and understand how visitors use it
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Store and Protect Your Information
Your information is stored securely. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure email and communication practices
- Password protected systems and files
- Limiting access to personal information to only those who need it
While we take all reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.
4. Disclosure of Your Information
We may share your information in the following limited circumstances:
- Service providers: Third party tools we use to operate our business (such as email providers or project management software), who are bound to keep your information confidential
- Legal requirements: If required to do so by law, court order, or government authority
- Business transfer: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of that transaction
We do not share your personal information with any other third parties without your consent.
5. Cookies
Our website may use cookies - small text files stored on your device - to improve your browsing experience and help us understand how visitors use our site.
We may use the following types of cookies:
- Analytics cookies: Via Google Analytics, to understand website traffic and usage patterns (anonymised)
- Functional cookies: To remember your preferences and improve site functionality
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of our website.
6. Third Party Links
Our website may contain links to third party websites (such as social media platforms or partner services). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third party sites you visit.
7. Google Analytics
We use Google Analytics to help us understand how visitors use our website. Google Analytics collects anonymised data such as pages visited, time on site, and general location. This data does not identify you personally.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt out Browser Add on.
8. Your Rights
Under Australian privacy law (the Privacy Act 1988), you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate or incomplete information
- Request that we delete your personal information (subject to legal obligations)
- Opt out of any marketing communications from us
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please get in touch:
- Business: KY Website Development
- Email: sales@kyweb.com.au
- Phone: 0402 005 033
- Location: Melbourne, Victoria, Australia